Refund and Returns Policy

If you are not satisfied with the items you receive, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!

30 DAYS RETURN WARRANTY

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, a wrong size or a wrong product, please contact us immediately at our Support Center

• If the product is sent back to us without our consent, Return/exchange will not be accepted.
• No returns/refund/exchange will be accepted for customized/stitched products & accessories.
• Return/Exchange of the product will be accepted only once.
• We do not accept returns for products purchased from premium and sale category.
• In case of defects, we may ask for a picture of the damaged product. After reviewing the picture, we may send you another piece of the same design.
• Refund will be processed only if we cannot replace the defective item with another piece.
• We can’t provide return facility for outside of india.
• Shipping cost is non-refundable.
• Return shipping is to be borne by the customer and is to be shipped only via India post, no other courier service. Exchange shipping is to be borne by the elegancemart.in
• If you have ordered multiple products and we are unable to provide certain products from your order, you will be asked to select another product / take a store credit / the amount for only that particular product will be refunded.
• For alterations, you can send the product back to us for which the shipping charges will be borne by the customer.

We hope that customer who buy product with beads and sequences understand that it has tendency to come off. Even with good handling and shipping this cannot be avoided. Even if we replace such items there are high chances that you will receive similar product again.